Stephanie Bauer from Fifth Quadrant, has over 20 years senior experience in the customer contact industry, working at both senior operational and strategic levels with many clients across Australia, Europe and South Africa. With that much wealth of knowledge we invited Stephanie along to be part of our Podcast series, Listen to the Experts. Stephanie reveals the top industries in Australia that are doing some innovative things with customer experience and some tactical ideas that you can implement into your business too.
A client’s experience is one of the most critical things to your business. How they feel about you and how they want to interact with you is really important. Today’s guest is Steph Bower from Fifth Quadrant, Australia’s customer service leader who offer the consulting, research and design services. She’s going to give us some ideas from a strategic point of view and some tactical ideas that you can implement in your business to create a positive customer experience.
IN THIS EPISODE YOU’LL LEARN ABOUT
- What really is great customer experience?
- Some of the industries and/or organizations that have advanced in customer experience which would be a great example.
- Examples of practices that the advanced industries are doing that others are not in terms of providing great customer experience.
- Why there is now high demand for better customer service from clients and how to meet the demands.
- How to use technology to improve customer experience.
Tips to do in your business to improve customer experience that is within the business’ budget line and will not take long to implement.