Great questioning gives you the platform to create quality relationships. Great questioning results in the person you are communicating with feeling at ease with you meaning they are more likely to open up and be happy to communicate with you. They start to feel connected and valued because you are asking the right questions. Think of a time when you didn’t connect with someone. What questions was the other person asking? How did they lead you to feel? Questions are incredibly powerful tools for effective communication.
How well you communicate can be measured by its response. By asking great questions:
1.You create a focus that will support the client
2.You will create an environment that will create the space for exploration and curiosity which are keys to successful coaching and advice giving
3.It’s only through effective questioning that you can get an understanding of what’s important for this specific client
4.Until you can get to understand your clients world you can’t build powerful rapport or understand the gap between where the client is and where they want to be
An example of good questions to start with are:
3.“I could be wrong…….I’m thinking…”
4.“Could this be an example of….”
Great questions will evoke awareness for your client and enable you to give the best possible advise.
A good example of questions to avoid are:
1.“You should…becomes…Could we?”
2.“I understand….becomes…I acknowledge”
3.“We could do this, BUT….becomes…We could do this, AND”
Try and avoid asking multiple questions in the one sentence so that you give the client the opportunity to answer in more detail. For example:
“Are you wanting to change this so you can then start on that to give you more direction?”
“Is this something you would like to change?”
“Will it give you the start you’re looking for?”
“I see this giving you more direction.’
Great questions are about creating a foundation for you to explore and be curious. They have an amazing impact on the quality of communication with those that you interact with.
When asking questions come from the place of:
Curiosity – Be insanely curious about what the other person thinks and how you can apply these insights for the benefit of the client
Passion – A passion to assist and achieve the outcome they are seeking
Willingness – Clarify and check in so that you and the client are always on the same page
Farming – Placing seeds ahead about how the future may be and what may be required in time to come
Possibilities – Show your client that there may be other ways they hadn’t thought of to achieve what it is they want
The power of communication, however you choose to do it, is vital to business success.
What other great questions do you use?